Niles Testimonials

What makes Niles special?

Niles Residents speak out on their experiences with the Village.
Mr Mayor, I and my wife have had on numerous occasions had the need for Niles ambulance service. Excellent, professional and very courteous, I hope you are as proud of them as we are. I'm sure you are. Hope to see you at our block party so I can thank you personally.
-Fred 9/3/2018

On August 2, 2018 when I parked the car by my house, I inadvertently and accidentally dropped my keys in the sewer. After a few unsuccessful attempts to retrieve my keys, I called the Village of Niles, to see if there is anything that can be done to salvage my keys. The first person I spoke with was Gina. She was very polite, warm, conscientious, courteous, attentive and assured me that this is something that the Village of Niles can help me with, all the while trying to calm me down as I was panicking about the loss of my keys. She advised me that the help is on their way, and for me not to worry and that they will be able to help. She wished me good luck and said that if I have any other issues or questions, for me not to hesitate and call her. Thank you to Gina and her exceptional customer service skills, I was able to resolve my issue. Thank you Gina! You are wonderful. After some time had passed, Ron and Christian arrived on the scene. I explained to them what had transpired, where the keys were, and pleaded with them to help me. They investigated the situation, brought some tools and assured me that they will find my keys and that everything will be okay. Once they assessed the situation, I was in the possession of my keys within minutes. I could not be happier! They were very friendly, very understanding and very helpful. Because of these young men, I was able to restore my car keys, house keys, work keys and everything else. I tried to offer them some money for their valiant effort to save my keys, but they refused and told me that they were happy to help me. Because of people like Gina, Ron and Christian, what started out to be a terrible day, ended on a great note. I cannot express my gratitude to the work and help of these wonderful people. I am forever grateful to them! Thank you for saving my day. The Village of Niles is lucky to have such amazing people working for them.
-Galina 8/14/2018

Just wanted to let you know that I was very pleased of the tree trimming that was done on my parkway. I wanted to let someone know about the wonderful job that was done!
-Anonymous, 7/30/2018

I wanted the supervisor to know how wonderful the two Niles [Public Works] young men were who helped me with moving garbage containers and cleaning up debris by my house. They were absolutely helpful, respectful and delightful. And that is rare these days. Thank you.
-Anita 5/17/2018

On the morning of Feb. 20th, we discovered our family room/basement was flooded.  There was at least 8 inches of water in our crawl space and 3 inches everywhere else including our Utility Room.  We had 2 huge rooms full of furniture and beautiful white carpeting.
We’ve lived in this house for 40 years and never even had seepage.  My first thought was to call the village.  That’s when Ronnie Strzelecki showed up at our door.  He came in and looked at everything that was flooded.  He was so sympathetic to what we were going through and generally concerned.
I believe he said he had to check on a few things and he would get back to us. Ronnie did keep his word and got back to us.  He explained that our problem was not caused by the village, sewers were clear and no one else on our block had reported a problem.  I know he could see we didn’t know what to do next as none of the water was receding and there was such a mess we didn’t know what direction to go in first.  To make matters worse, my husband and I were both sick the whole month of February with that bad strain of the flu.  He advised us to call a plumber and also told us there are companies that would come out and remove all of the furniture and carpeting etc., along with doing treatments for any mold that might occur.
We have never been through anything like this before.  I can’t even begin to express how grateful we were for his help and his advice.
Niles truly is a Village where people count.
-Mike and Julie 4/21/2018

My name is Phil Koek and I'm the son of the late Joseph Koek and the brother of Steve Koek. I wanted to write you to thank you and all of those officials and employees from the Village of Niles for hosting and supporting the event honoring my father last week which I flew in from California to attend. I'm also overwhelmed and appreciative of the honorary sign at the corner of Oakton and Nordica. Only as an adult am I really able to look back on what a great experience it was to grown up in a place like Niles.
-Phil 4/5/2018

Thank you for the reply, they did a great job cleaning up and it looks much better! Please pass along my thanks and appreciation. [In response to Public Services cleaning up garbage that had collected along the railroad tracks]
-Kaitlin 3/13/2018

Thank you from a resident on Oakton! I appreciate all the hard work and the wonderful job the Village does clearing streets and alleys. Much better than other villages.
-Anonymous 2/12/2018

Mayor Przybylo, I saw the piece on the leaning tower of Niles on Chicago Tonight. Great job! I love the vision and your enthusiasm. We could use a new entertainment district in Niles. Keep up the good work.
-John 1/24/2018

Speaking of on-line service request capabilities, Niles as you well know also has a similar system to ComEd's that also works well including having an e-mail sent back to the resident that the service request has been received and assigned. I use this system and do get good timely responses on the subject requests (i.e., a sink hole developing on a street, a downed traffic sign, etc.). Finally, this following recent story is just one example but one I was impressed with and it involved a Village worker in Public Services who was out plowing our streets at 1am Christmas morning, then was apparently called back to plow more around 5am, and finally went home to be with his young family on Christmas morning and open presents.  I appreciate that this is part of the job but this guy was obviously dedicated to getting his job done as a priority even on Christmas. Good story and a reminder that we are lucky to have people like this working for the Village of Niles.
-Mike 1/7/2018

Called to thank you for a great job removing the dead tree by my house.  Very happy with the service and appreciate that Niles replaces trees that are removed.
-Casimir 10/20/2017

A very big and nice "Thank you!"  I can't rave enough about not only what a wonderful job was done trimming my tree, but the guys were very polite and by the time they were done you would never have known they were there (other than the tree was trimmed).  Thank you for taking care of me!
-Vivian 10/19/2017

Called to say "thank you" to the Public Services guys who trimmed my tree.  They did a great job!
-Caroline 7/6/2017

Thank you for filling the potholes in front of our driveway, and along the street up to Dempster. The crew used asphalt and had a roller with them to do a professional job. Please express our thanks to the road crew for doing an excellent job.
-Gary and Pat 6/23/2017

Thanks for a great job.  Parkway tree in front cracked and needed to be removed. I was very surprised with how quickly the tree was removed and stumped.  I'm happy Niles offers replacement trees and repairs the parkway with sod. We moved to Niles from Chicago not too long ago and are very pleased.
-Resident on Seward 6/6/2017

Hello, I just wanted to send a quick note and thank you for putting in the stop signs at Howard & Osceola.  People go flying down Howard with no regard for residents on the street.   I'm so glad the stop sign is there now! It's easier to back out of my driveway and much safer knowing that those drivers need to actually slow down and stop.   Thank you!
-Kristen S.

Thank you so much for a great end to my week!  Your Teen Center is an amazing place and draws so many teens.  Our community is so lucky to have this center.  Thank you again for making a difference in our community!  Your dedication is appreciated by me!
-Emma O.

As I drive home from Arlington Heights (work), day in and day out, I just have to give HUGE KUDOS to the Niles Public Works department!!! I usually take Rand Road or Milwaukee Ave south from around Palatine Express and, in my 30+ years at the same job, I honestly have to say -- The roads look like they never even get TOUCHED until one arrives at or near Golf Road!! Then, from there on end ... all the way through Niles ... clean as a whistle and dry as a bone!! THANKS, Niles Public Works!!!
-Gina F.

Thank you for your electrical aggregation program. I have saved 50% n my electricity bills. I am very happy the Village did their due diligence in researching a good company.
-John D.

Thank you guys for always keeping my neighborhood/city safe! We really live in one of the best areas left in Chicago suburbs! Last night my husband’s trunk must have been open and the police left a note they shut it for us! Where else do you find that much care? You guys rock.
-Tiffany Q.
Thank you for quick service.  A large branch fell and I called today before going out to the store.  When I came back, the branch was gone.  I’m always very happy with your service.  Please let everyone know how much I appreciate it.
-Mrs. B

I am writing to express my gratitude to the Village of Niles for the wonderful Niles Holly Jolly Christmas Market and Tree Lighting... Mayor Przybylo and other officials should be congratulated for the wonderful event which expressed the warmth of the season.

Thanks @VNilesIL for the quick response on the nearby water main leaks. Appreciate the hard work even in the cold. 

I read the “Block Party” article this weekend from Focus on Niles. It was wonderful! Thank you so much! I really hope it generates more Nile citizens to have block parties! 


A note to say Thank You for hosting a "first class" event last evening. I appreciated the note to invite Margaret and both of us were able to use this opportunity to network with many of the other staff, officials and volunteers along with learning about the many facets of our Village. You have assembled and inspired a great team as exhibited by everyone's enthusiasm. I am honored to be part of this important group. Warmest regards, 
-Alan Z.

I just wanted to tell Community Development how much I appreciate their courtesy in returning my call and having this taken care of. Very professional and accommodating. I love when municipal people who are there to serve the public conduct business in a manner to truly serve citizens. Thank you again.

I just wanted to send a big THANK YOU for the tree that the Village of Niles planted on my parkway! It was a great surprise to come home from work and see it. It is exactly what we wanted--ornamental pear tree-- and the white flowers are all blooming now. Please let Tony Dati and all involved know that I really appreciate the great job they did!


The Niles Teen Center has given me the opportunity to make cool friends, and the staff has really helped me do better with my homework and studying.

Once again Public Works has blown me and my husband away with the superb job they are doing clearing the streets. Every time there is an emergency like snow or flood, we are amazed at how hard the employees work and how courteous and helpful they are.


I would like to compliment your Officer Rider! We had a situation with our daughter. I was referred to Officer Rider, and called to discuss the matter. We ended up coming into the station to speak to her with our daughter, and I cannot compliment her enough!! She was not only wonderful, but also excellent with her knowledge and handling of our conversation together!! I will not hesitate to call on her again if needed. She was able to definitely get the point across.I do believe she hit home with her talent! Please advise her of how truly grateful we are for her being there for us. Thank-you to Officer Rider from the bottom of ours hearts! We so need people like this for our youngsters!! 

A big shout out to the Niles Police Department and Officer Montgomery. Aaron looked out the window this morning and told me there was a NPD car parked outside. I didn't think anything of if because they park by our house a lot to monitor the stop signs. A few minutes later there was a knock on the door, it was Officer Montgomery. He was letting me know that my car windows were open and it was beginning to rain. He offered to help roll them up, but I told him I could get them. Not only was he concerned about the inside of my car getting wet, he didn't want anything happening to my car. I thanked him and let him know that I was a member of the police family via my dad and CPD. He then thanked me for the blue ribbon I have tied on my porch railing.
-Judi C.

I would like to thank you for the excellent work done by Village of Niles Public Services personnel. During very strong winds my 70-year-old tree was being uprooted. Not knowing what to do, I called the Village and within a few minutes Public Services personnel arrived. The tree was dangerously swinging and ready to come down on the house. Under the initiative of Public Services, the area was secured and the tree was safely brought down between the houses. This was the most professional job I've ever seen.
-Mark R.

I am a resident of Chicago; but I live across the street from Niles and therefore do almost everything from shopping to enrolling my children in the park district there. I grew up in the Portage Park area of Chicago and although I have not experienced any negative interaction with CPD, I can't recall any positive either. So, when me, my husband, my 2 sons and daughter were walking back from Jewel past Jonquil Park; I was pleasantly surprised by one of your officers, badge 123. He came out of his squad to talk to my children. He gave them each Junior Officer sticker and praised them for wearing their bike helmets. What he didn't know is that although it may have been a small gesture from him, it means so much to my kids. They are now proudly displaying there badges for all to see. Thank you for taking the time to make my kids day.

At completion (of tree removal), the entire crew cleaned the area as if it was their property, with the street sweeper on site the very next morning. Exemplary attitudes, all! Speaking to them and to all who service the Village of Niles, a most sincere THANKS! Our public services are the envy of many neighboring communities, and a huge component of many resident's decisions to enjoy retirement in Niles.

I would like to thank you for your prompt response to my request to fill in a pot hole in front of my driveway. I know at this time of year your department in busy on projects that are far more important than filling in a hole, that is why I appreciate your departments dedication in providing excellent service.

Niles has the best Public Works. They just get it done and are there when you need them. People take these services for granted and you never see anyone praise them. These are our unsung heroes. Thanks Niles PW. I have lived here for 50 years now and you guys have never let us down. When its a bad storm and I am caught out driving I always know when I hit the Niles city limits!

Thanks to the ongoing efforts of the Niles Teen Center, we will call attention to the importance of these vital programs so that the Village of Niles will further distinguish itself, among both our state and nation, as a community committed to the development of todays young people.
-Senator Kirk at the Youth Information Fair

I'm writing to remind you about a gifted member of your staff, Dwight Roepenack who stepped in to resolve an issue I had with Groot... Prompt results came about thru the kind, firm intervention of Mr. Roepenack... He also showed the consideration to phone me, reassuring me that he would go to bat should Groot fail to clear the trash. You are fortunate to have him on staff.

I am sincerely impressed with the excellence of your fitness center. The Niles fitness center had everything I wanted. My workouts there are always a pleasure. The courteous people behind the counter, the wide variety of equipment, the complimentary towel service, and the convenient temporary key lockers, all contribute to a really well- run facility that was obviously designed and is operated to deliver excellent service to its members.