Performance Measurement

The Village of Niles is taking significant steps to ensure quality service and a commitment to excellence through an organization-wide performance measurement program. Performance measurement is the regular measurement and analysis of the results, outcomes, and efficiency of services and programs. The Village will use these measures as a public report card to ensure all Village services and departments are held to a high standard.

Performance measurement is also a best practice recognized by public administration and finance professionals as measuring and benchmarking performance is a critical component to improving service delivery. Annual reports for the Village of Niles can be found on this page, starting in May 2015.

If you have any questions regarding the Village’s performance measures, or if you have concerns which you would like to share, please contact the Assistant Village Manager at 847-588-8010.

Annual Reports


Niles Performance Measurement Report 2014-2015
Annual Presentation 2014-2015

Niles Performance Measurement Report 2015-2016

Niles Performance Measurement Report 2016-2017

Niles 1st Quarter FY18 Performance Measurement Report
Niles 2nd Quarter FY18 Performance Measurement Report
Niles 3rd Quarter FY18 Performance Measurement Report
Niles 4th Quarter FY18 Performance Measurement Report
Niles Performance Measurement Report 2017-2018