The General Government Department maintains two primary objectives: the first is to provide high quality customer service to Village residents and businesses. The second is to maximize the efficiency of Village service delivery through the use of cost efficiencies and obtainment of grants.
The General Government Department is made up of the following divisions:
Communications and Multimedia
Customer Service Policy
Each Village of Niles employee will provide professional, courteous, and timely response to the service and information needs of the public and, to the best of their ability, work to remedy citizen concerns
Employees will work with colleagues in a manner premised upon respect, dignity, understanding, and cooperation so each may fulfill their responsibilities effectively.
To provide the leadership necessary to successfully implement the policy direction of the Mayor and Board of Trustees, communicate that direction to the Village organization, ensure the efficient, effective and economical delivery of Village services to Niles's citizens and build and maintain effective working relationships with other governments.