The General Government ("Administration") Department maintains two primary objectives: the first is to provide high quality customer service to Village residents and businesses. The second is to maximize the efficiency of Village service delivery through the use of cost efficiencies and obtainment of grants.
Administration Department Overview
The General Government Department is made up of the following divisions:
For Human Resources information, please visit the Human Resources Department page.
Customer Service Policy
Each Village of Niles employee will provide professional, courteous, and timely response to the service and information needs of the public and, to the best of their ability, work to remedy citizen concerns
Employees will work with colleagues in a manner premised upon respect, dignity, understanding, and cooperation so each may fulfill their responsibilities effectively.
To provide the leadership necessary to successfully implement the policy direction of the Mayor and Board of Trustees, communicate that direction to the Village organization, ensure the efficient, effective and economical delivery of Village services to Niles's citizens and build and maintain effective working relationships with other governments.
If you believe that you have a claim against the Village of Niles you must follow the following procedures. The Village cannot assume liability or responsibility for circumstances beyond its control, including but not limited to:
• Weather related events and conditions such as ice, snow, flooding, and tornadoes, etc.• Damages caused by other motorists/vehicles.• Unreported road debris or conditions.
For questions, please contact the IPMG at:
225 Smith Road, St. Charles, IL 60174
By processing your claim, the Village does not assume responsibility, nor does it agree your claim will be covered. Consequently, it is recommended you file a claim with your own insurance carrier.