Village Services

Village Operations Update January 23, 2021

On Saturday, January 23, Region 10 of the State of Illinois – which includes Niles and Suburban Cook County – transitioned to less-restrictive Tier 1 mitigations. This transition will impact some Village operations.

  • At the Niles Senior Center, virtual programming will continue the week of January 26 and staff will be available by appointment only.  The Senior Center will then reintroduce in-person programming, with capacity limits, on Monday, February 1.
  • The Niles Family Fitness Center remains open, with increases to capacity. Beginning Sunday, January 24, group exercise classes at the Niles Family Fitness Center will be increased to a maximum of 20 per class with social distancing of 12 feet; Aquacize classes will increase to a maximum of 14 participants; and the fitness area capacity will be 50% or 50 people.
  • The Niles Teen Center will remain closed to in-person events at this time and will continue to provide virtual programming and activities. As local school districts ease up restrictions and move towards full student participation, the Teen Center will follow suit and continue to prepare for a safe and healthy reopening as its facility space allows.
  • The rest of the Village of Niles’ operations remain unchanged. Facilities are open to the public, with employees encouraged to work remotely when possible. Many services are available online.
  • Information about Tier 1 restrictions, including newly allowed indoor dining, can be found online at

Transfer Stamps Available During Limited Hours

Hours for purchasing transfer stamps at Village Hall have been reduced. Transfer stamp purchases can be made:

  • Monday, Tuesday, Friday: 8:30 A.M.-12:00 P.M. and 1:00 P.M.-4:30 P.M.
  • Wednesday and Thursday: 8:30 P.M.-4:30 P.M.

Village Facility Safety Measures

Village facilities have appropriate safety measures in place such as additional cleaning, social distancing markers, and plexiglass shields at counters.

Contacting the Village Remotely

The Village can provide many services to residents and businesses remotely. Residents are encouraged to contact the Village online with any inquiries, and if they need assistance with services. The Village’s online Citizen Request Tracker has 47 categories of service requests. Residents can also call the usual Village phone numbers to contact staff or receive services. Not all services will be available, and response times may be slower.

  • Village Hall Administration and Finance (847) 588-8000
  • Community Development (847) 588-8040
  • Public Works (847) 588-7900 
  • Niles Senior Center (including Meals on Wheels and Lending Closet) (847) 588- 8420
  • Niles Family Services (including Food Pantry and crisis team) (847) 588-8460

The Village strongly encourages residents and businesses to use online services as much as possible at Transactions such as utility bill payment can be completed through the Village’s website, via the Village Hall outdoor depository box, or by mail – Village of Niles, 1000 Civic Center Drive Niles, IL 60714.

Water Bills

Payments can be made online, dropped off at Village Hall with no person-to-person contact, or you can take care of your bill over the phone by calling (847) 588-8000.

Niles Police Department

The Niles Police Department has suspended the following non-emergency services until further notice: fingerprinting, child safety seat inspections, disability parking placards, ride-alongs, station tours and department presentations. While the lobby of the Police Department is open, individuals are encouraged to pay citations or file police reports online, when possible, to avoid person-to-person contact. 

Crime Free Housing classes are canceled until further notice.

Garbage and Recycling Collection

If you or someone in your household has tested positive for COVID-19, or is exhibiting symptoms related to COVID-19, please bag your recyclables and place them in your trash/refuse cart instead. This practice will help protect the employees at Groot’s Material Recovery Facility.

If there are no signs of COVID-19 in your household, please continue to place your loose recyclables in your recycle cart. Regular recycling service continues. Textile recycling service continues.

Niles Free Bus

The Niles Free Bus is using its weekend schedule, with no early morning runs, 7 days a week as of Tuesday, March 24 (the first run has switched to a 9:33am start time for the 411 route, 9:43am for the 410 route and 9:30 for the 412 route).

Village Alerts

The Village periodically uses an automated phone system and other communications tools to quickly reach residents with information. Subscribe to emergency phone calls, texts, and the Village e-newsletter by visiting

Emergency Declaration 

The Village Board of Trustees has made an emergency declaration in response to the COVID-19 pandemic. The declaration gives emergency powers to the Mayor, Board, and Village Manager to respond to emergency situations quickly without going through formal steps such as Board review at a public meeting. These powers can help with functions such as emergency purchases, and changing employment policies to ensure pay for employees, to allow employees to work remotely, etc. The March 17 online meeting packet contains the full emergency documents.