The Village of Niles is taking significant steps to ensure quality service and a commitment to excellence through an organization-wide performance measurement program. Performance measurement is the regular measurement and analysis of the results, outcomes, and efficiency of services and programs. The Village will use these measures as a public report card to ensure all Village services and departments are held to a high standard. Each department's "scorecard" below will be regularly updated, allowing residents to track the performance of Village services from home.
Performance measurement is also a best practice recognized by public administration and finance professionals as measuring and benchmarking performance is a critical component to improving service delivery. Annual reports for the Village of Niles can be found on the annual reports page, starting with May 2015.
If you have any questions regarding the Village’s performance measures, or if you have concerns which you would like to share, please contact the Assistant Village Manager at 847-588-8010.